Calabrio

Calabrio is an absolutely massive, heavily entrenched enterprise leviathan that mathematically dominates the "WFO (Workforce Optimization) Analytics" space alongside Verint. It engineered a terrifyingly integrated suite that fuses workforce scheduling with speech intelligence. It is the absolute weapon of choice for massive global call centers who mathematically demand to utilize speech analytics to not just grade agents, but to mathematically automatically adjust their future shift schedules based on their performance scores.