Cherwell Service Management

Cherwell Service Management (which was acquired by Ivanti in a massive industry consolidation, but whose technology remains highly influential) built a massive, fiercely loyal enterprise following by offering the absolute pinnacle of customization and flexibility. While platforms like ServiceNow became incredibly expensive and required highly specialized developers (ServiceNow admins) to configure, Cherwell revolutionized the enterprise market with its highly advanced, completely "codeless" design architecture. The core genius of Cherwell is that it allows highly complex enterprise organizations to completely rewrite the DNA of the software to match their exact, unique business processes without writing a single line of script. An IT manager can use a highly visual, drag-and-drop builder to create completely new database tables, design bespoke data entry forms, and orchestrate massive, multi-departmental workflows. Furthermore, Cherwell famously offers "Concurrent Licensing" (rather than strictly named user licensing). For an organization with 500 IT staff working across three global shifts, they only need to purchase 150 concurrent licenses, representing massive financial savings compared to rigid enterprise competitors. While Ivanti is slowly merging its capabilities into the broader Ivanti Neurons platform, the underlying Cherwell architecture remains a masterclass in enterprise flexibility, making it highly favored by universities, healthcare networks, and complex mid-market enterprises.