Customers.ai

Customers.ai (formerly famous under the name MobileMonkey) was originally built to dominate the Facebook Messenger space alongside Chatfuel. However, as the industry evolved, they aggressively pivoted into becoming a massive "B2C Sales Outreach" and data-enrichment platform, heavily leveraging AI to identify anonymous website traffic. Its absolute most aggressive feature is "Website Visitor Identification" (X-Ray). If an anonymous user browses a Shopify store but doesn't buy anything and doesn't log in, Customers.ai uses proprietary data networks to legally identify who that person is and automatically captures their email address. It then instantly triggers a highly personalized, automated outbound email or SMS drip campaign to win them back. It combines this massive data harvesting with highly robust chat automation. It still features a world-class OmniChat builder, allowing a marketer to build a single bot flow that simultaneously works across Instagram DMs, Facebook Messenger, SMS text messages, and website webchat, acting as a massive net to catch and convert consumer traffic.