Delighted

Delighted is an incredibly elegant, fiercely minimalist, and hyper-efficient platform that was strategically acquired by the massive Qualtrics empire to serve as its aggressive, lightweight weapon for the SMB, e-commerce, and fast-growing startup market. While deploying the massive Qualtrics CoreXM platform requires deep strategic planning, deploying Delighted takes less than ten minutes. The core differentiator of Delighted is its "Absolute Frictionless Simplicity." It is ruthlessly focused on the core CX metrics: NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score). It sends highly optimized, beautiful, one-question surveys directly embedded inside an email (the customer clicks the score directly in the email body, without opening a new tab), leading to phenomenally high response rates. Furthermore, Delighted offers an incredibly clean, real-time dashboard that streams the feedback exactly like a modern social media feed. It integrates natively and flawlessly with modern startup tools like Shopify, Slack, Zendesk, and Intercom. If a customer gives a 1-star NPS score, Delighted instantly pings a specific Slack channel so the support team can immediately intervene. For modern digital brands and e-commerce companies wanting elite, lightning-fast NPS tracking without enterprise bloat, Delighted is perfect.