eClinicalWorks

eClinicalWorks (eCW) is an absolute juggernaut in the ambulatory EHR space, utilized by over a hundred thousand physicians globally. It is fiercely competitive with Athenahealth, targeting the exact same demographic of independent medical practices, community health centers, and large multi-specialty physician groups. While Athenahealth heavily markets its network-based billing services, eClinicalWorks built its massive market share by offering an incredibly comprehensive, highly feature-rich, "all-in-one" software suite at a highly competitive, flat-rate pricing model. The platform is renowned for its immense depth of functionality right out of the box. A clinic purchasing eCW gets a highly robust EHR, a complete Practice Management (PM) system for scheduling and billing, a highly functional Patient Portal, a telehealth platform (healow), and a massive library of specialty-specific templates. The platform is highly customizable, allowing specialized physicians (like cardiologists or dermatologists) to meticulously tweak their charting workflows, macros, and order sets to match their exact clinical preferences, allowing for incredibly fast documentation. eClinicalWorks is particularly dominant in the realm of patient engagement through its "healow" (Health and Online Wellness) ecosystem. The healow app allows patients to manage their medications, track their vitals via connected smart devices, schedule appointments, and conduct highly secure video visits directly with their provider. Furthermore, eCW has heavily invested in artificial intelligence (Eva, the eCW virtual assistant), allowing doctors to literally talk to the software to pull up patient histories or order labs. For practices seeking absolute feature density and complete control over their workflows, eCW is a formidable platform.