Ellucian Advise

Ellucian CRM Advise is a comprehensive student success and retention platform developed by the largest provider of higher education software in the world. It is specifically designed to integrate seamlessly into environments already utilizing Ellucian's massive Student Information Systems (SIS)—Banner and Colleague. For institutions deeply entrenched in the Ellucian ecosystem, Advise provides the most frictionless path to deploying an advanced, predictive early-alert and advising CRM, as the complex data pipelines between the SIS and the advising platform are essentially pre-built and natively supported. The platform relies on a sophisticated predictive modeling engine to identify students who are statistically at risk of dropping out or failing courses. It ingests massive amounts of academic, demographic, and financial data from the SIS to calculate these risk scores daily. When a student's risk score crosses a certain threshold, CRM Advise automatically triggers an alert, routing a notification to the specific academic advisor, financial aid counselor, or coach assigned to that student, ensuring that interventions happen proactively rather than reactively. CRM Advise provides a highly structured environment for managing these interventions. It features a unified workspace where advisors can view the complete student profile, track the history of all communications, and utilize automated "Success Plans" to outline the specific steps a struggling student must take to get back on track. Furthermore, the platform includes robust communication tools, allowing advisors to send personalized bulk emails or text messages to specific cohorts of students (e.g., "All freshmen on academic probation"). By leveraging the underlying data of the Ellucian ecosystem, CRM Advise provides a powerful, highly integrated approach to campus-wide student retention.