GetFeedback

GetFeedback (which was highly successful as an independent startup before being strategically acquired by SurveyMonkey/Momentive) is a highly specialized, incredibly agile Customer Experience (CX) platform that built its entire market dominance through one specific, absolutely flawless capability: its staggeringly deep, native, and absolute integration with the Salesforce ecosystem. The absolute core superpower of GetFeedback is "Salesforce Fluidity." It is fundamentally engineered for organizations that use Salesforce as their central source of truth. When a support case is closed in Salesforce Service Cloud, GetFeedback instantly sends a stunningly beautiful, mobile-optimized CSAT survey. The second the customer clicks a rating, the data is pushed instantaneously back into the exact Salesforce contact record, triggering automated Salesforce workflows (e.g., automatically creating a high-priority task for a manager if the score is low). Furthermore, GetFeedback is renowned for its "Stunning Mobile-First Design." It recognized early that the vast majority of surveys are opened on smartphones. Its surveys are highly visual, swipeable, and feel like premium consumer apps, drastically increasing response rates. It natively handles SMS, Email, and Website/In-App intercept surveys. For mid-market and enterprise organizations that run their entire business on Salesforce and want beautiful, high-converting surveys, GetFeedback is the elite standard.