Gorgias

Gorgias is a specialized help desk designed specifically for high-growth ecommerce brands. It provides a deep, two-way integration with Shopify, BigCommerce, and Magento, allowing agents to see order history, track shipments, and even issue refunds directly from the support ticket. Gorgias excels in automation for common ecommerce queries like 'Where is my order?' by using machine learning to detect customer intent and provide instant, accurate responses. By centralizing support across email, social media comments, and chat, Gorgias helps merchants turn their support team into a profit center by enabling them to recommend products and close sales within the conversation.