Identifix

Identifix (owned by Solera) operates similarly to ALLDATA and Mitchell 1, but with a radically different approach to diagnosing broken cars. While ALLDATA relies heavily on massive, complex factory wiring diagrams, Identifix relies on the "wisdom of crowds." It is fundamentally an incredibly massive database of actual repairs logged by hundreds of thousands of real mechanics. Its flagship feature is "Direct-Hit." If a mechanic pulls a highly obscure "P0171" engine code from a 2012 Chevy Silverado, they type that into Identifix. The software immediately tells them: "15,000 other mechanics had this exact code on this exact truck, and 92% of the time, the fix was replacing the Mass Airflow Sensor." This saves the mechanic three hours of electrical testing by immediately pointing them to the most statistically likely solution. While it is primarily an information database, they also offer "Direct-Shop," a shop management module. However, its true value to the industry is its hotline. If a mechanic is completely stumped, they can literally pick up the phone and call the Identifix Hotline, speaking to an ASE Master Technician who will walk them through the diagnostic process live over the phone.