Kayako

Kayako is a modern help desk software that focuses on bringing context and clarity to the customer support journey. Its standout feature is the 'Customer Journey' timeline, which gives agents a visual representation of every action a customer has taken—such as pages viewed, previous tickets, and even app events—before they reached out for help. This prevents customers from having to repeat themselves and allows agents to provide faster, more informed answers. Kayako supports multi-channel communication including live chat and social media, and offers a clean, unified workspace that prioritizes ease of use and agent collaboration for mid-sized and large service teams.