Kore.ai

Kore.ai is a colossal, massively funded Enterprise AI platform that does not care about marketing, Shopify, or lead generation. It exists purely to automate massive, highly complex internal corporate workflows (IT, HR, Finance) and handle massive-scale enterprise customer service. It competes directly with Google Dialogflow and IBM Watson. Its absolute defining feature is its "Dual-AI" approach. It does not just rely on Machine Learning (which requires thousands of training examples and can hallucinate). It combines Deep Learning with highly strict, traditional "Fundamental Meaning" (Linguistic) NLP. This ensures that if an employee asks the HR bot, "What is the bereavement leave policy?", the bot will never guess; it will provide the mathematically exact, legally approved answer. It is highly utilized for "IT Service Management" (ITSM) automation. If an employee at a 50,000-person bank gets locked out of their SAP ERP account, they don't call the IT Helpdesk. They message the Kore.ai bot on Microsoft Teams. The bot authenticates them via multi-factor authentication, executes a secure script on the backend server, and resets their password in 30 seconds, saving the massive enterprise millions of dollars in IT support tickets.