LiveAgent

LiveAgent is a comprehensive help desk and live chat solution that stands out for its deep integration of a cloud-based call center directly into the ticketing system. This allows agents to handle phone calls, emails, chats, and social media messages from a single dashboard. LiveAgent is known for its incredibly fast live chat widget and its robust 'Universal Inbox' which automatically converts every interaction into a ticket. With features like time-tracking, internal chats for agents, and a sophisticated points-based gamification system, LiveAgent is a versatile and cost-effective choice for companies that need to manage high volumes of multi-channel communications.