Shop-Ware

Shop-Ware was founded by a highly respected master mechanic and shop owner, Carolyn Coquillette. Because of its engineering DNA, it is highly favored by massive, high-volume shops that process dozens of cars a day and cannot afford a single operational bottleneck. It is heavily focused on capacity management and extreme efficiency. Its signature feature is its "Capacity Dashboard." Instead of just looking at a calendar, the shop manager can visually see exactly how many hours of labor the shop has "sold" for the day versus how many hours the mechanics are physically capable of working. If the shop is fully booked for Tuesday, the software visually blocks the service advisor from promising a customer that their car will be done on Tuesday, preventing massive customer service disasters. It also pioneered the "Parts GP (Gross Profit) Optimizer." Instead of applying a flat 50% markup to all parts, Shop-Ware utilizes a highly complex, automated matrix. It might mark up a $5 spark plug by 300%, but only mark up a $2,000 transmission by 15%. This ensures the shop maximizes its profit margins without ever appearing "overpriced" to the customer on major repairs.