Zendesk Chat

Zendesk Chat (formerly known as Zopim before being acquired by the massive customer service titan Zendesk) is a colossal, deeply historic, and heavily entrenched enterprise platform. While Intercom is the darling of modern SaaS, Zendesk is the absolute, unshakeable bedrock of traditional "Global Enterprise Customer Support." Zendesk Chat is seamlessly integrated into their massive ticketing ecosystem. The absolute core differentiator of Zendesk Chat is its "Omnichannel Unification and Enterprise Scale." A Fortune 500 retailer uses Zendesk. A customer starts a live chat on the website. They close the browser. The customer then sends a Facebook message. The Zendesk agent sees it as the exact same, continuous conversation. It completely eliminates data silos across massive global support teams. Because it offers bulletproof reliability, complex enterprise routing algorithms (ensuring the chat goes to the exact right global agent based on language), and flawless ticketing, it is heavily favored by massive retail, airline, and global support centers.